Last updated: 23 June 2026

1. Who We Are

Heathwell Therapies Ltd is the data controller responsible for the personal information collected through this website. Heathwell Therapies Ltd provides counselling and psychotherapy services for adults, couples, young people and families, both in person and online.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or enquire about our services.

For any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@heathwell.co.uk

Registered office: 18 Tranquil Vale, SE3 0AX

2. Information We Collect

We may collect and process the following personal information:

• Your name

• Email address

• Telephone number

• Information you choose to provide when contacting us

• Information submitted through website enquiry forms

• Information contained in emails, telephone calls or messages sent to us

We ask that you do not include highly sensitive personal information in your initial enquiry unless it is necessary to help us understand your request for support.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries

• Arrange consultations and appointments

• Match clients with an appropriate therapist where requested

• Communicate about our services

• Maintain administrative records

• Meet our legal and professional obligations

We will only use personal information where we have a lawful basis to do so under applicable data protection legislation.

4. Lawful Basis for Processing

We process personal information where we have a lawful basis to do so under applicable data protection legislation. Depending on the circumstances, this may include:

• Taking steps at your request before entering into a therapeutic services arrangement.

• Our legitimate interests in responding to enquiries and facilitating referrals.

• Compliance with legal and regulatory obligations.

• Your consent, where consent is required.

5. Sharing Information With Therapists

Where appropriate, Heathwell Therapies may share limited information from your enquiry with one or more therapists working within the Heathwell network for the purpose of determining suitability, availability, or arranging an initial appointment.

Our therapists are independent practitioners who are responsible for their own clinical work, record keeping, confidentiality, and data protection obligations.

Information will only be shared where necessary to facilitate therapeutic services or respond to your enquiry.

6. How We Store Information

Information submitted through our website contact forms may be stored within Squarespace and transmitted to Heathwell Therapies by email.

Enquiry information may also be stored within our email systems and Squarespace for the purpose of responding to enquiries and facilitating referrals to therapists within the Heathwell network.

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure.

7. Third-Party Services

We use third-party service providers to operate our website and communication systems. These providers may process personal information on our behalf in connection with the services they provide.

This includes Squarespace, which hosts our website and processes information submitted through website contact forms.

We may also use email service providers and other business systems necessary for the operation of our services.

8. Retention of Enquiry Information

Heathwell Therapies retains enquiry information for as long as is reasonably necessary to respond to enquiries, facilitate referrals, comply with legal obligations, and maintain business records.

If you begin therapy with a therapist within the Heathwell network, that therapist will be responsible for informing you about how they store and retain clinical records and personal information.

Heathwell Therapies does not hold clinical notes relating to therapy sessions.

9. Marketing Communications

Heathwell Therapies does not use personal information submitted through website enquiries for marketing purposes.

We do not send newsletters, promotional emails, or marketing communications to individuals who contact us through our website.

10. Cookies

Our website uses cookies and similar technologies provided by Squarespace to support the operation, security, functionality, and performance of the website.

Some cookies may be used to help us understand how visitors interact with our website and to improve the user experience.

We do not currently use advertising or marketing cookies.

You can control or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of the website.

For further information about Squarespace's use of cookies and similar technologies, please refer to Squarespace's privacy and cookie information.

11. Your Rights

Under applicable data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request the deletion of personal information where appropriate.

• Object to or request restriction of certain processing activities.

• Request a copy of personal information you have provided to us.

These rights are subject to applicable legal, professional, and regulatory requirements.

12. Complaints

 If you have concerns about how Heathwell Therapies handles your personal information, please contact us in the first instance and we will do our best to resolve the matter.

 Email: info@heathwell.co.uk

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

13. Information Commissioner's Office

The Information Commissioner's Office (ICO) is the UK's independent authority responsible for upholding information rights and data protection legislation.

Further information can be found at: Information Commissioner's Office (ICO)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, website functionality, or data protection practices. Any updates will be published on this page.